Frequently asked questions

Online, right here. Head to the order section, pick the dishes you want, choose a pickup time, and pay securely. Your order is confirmed once the payment goes through and you get a confirmation email. If you'd rather talk it through first, message us on Facebook.

Any time, day or night. The website takes orders around the clock. Kitchen hours only affect when the food is cooked and picked up — not when you can place the order.

It changes week to week. The Preorder Calendar is always the source of truth — if a day shows a plate, we're cooking that day. Open days also appear in the order panels on the home page, and any closures or special days show up in the banner at the top of the site.

You can preorder any day the Preorder Calendar shows as open. Each day has a limited number of servings and days do sell out, so the earlier you order, the better your odds. If a day is full, you can join the waitlist for it and we'll email you if a spot opens up.

Yes — every plate comes fully loaded, and you can uncheck any ingredient you don't want when you order online. Removals are free. We don't offer substitutions or additions right now, and a few items are made as-is: you'll see the full ingredient list when you order, but those can't be changed.

Absolutely — every dish on the day's menu gets its own card in the order panel, each with its own quantity and its own ingredient checkboxes. Mix and match, customize each one, and check out once for everybody. Feeding a crowd? See Catering.

Every plate's full ingredient list is shown when you order, and you can remove any ingredient you need to. Please know our food is prepared in a single kitchen that handles common allergens — including milk, eggs, wheat, soy, shellfish and tree nuts — so we can't guarantee any dish is completely allergen-free. If you have a serious allergy or a dietary question, get in touch before ordering and we'll talk it through.

Not yet — all orders are pickup only in Little Rock, Arkansas.

Securely online through Stripe at checkout. We never see your card details — Stripe handles them end to end, and we never take card numbers over Facebook, email or any other channel.

You can, and it's never expected. There's an optional tip step in the order panel with a few preset percentages and a custom amount. Tips go to the kitchen and aren't taxed.

Because every plate is made fresh for the day you picked, all sales are generally final and we don't offer refunds as a standard policy. That said, we want you happy — if something isn't right with your order, get in touch as soon as you can and we'll do our best to make it right. Any refund is at our discretion, considered case by case. See our Terms of Service for the full wording.

All orders are pickup only, in Little Rock, Arkansas. The pickup address and step-by-step directions live on the Pickup page — check it before your first order so you know exactly where to go.

You choose your pickup time when you order. The times available for each day are listed in the order panel, and we'll have your food ready for the slot you picked.

Tap the "I've arrived" button in your confirmation email when you pull in. The kitchen is alerted right away. If you opted in to texts when you ordered, you can check in by text instead.

Get in touch as early as you can — through the Contact page or on Facebook — and we'll take care of you. The sooner we hear from you, the more we can do, because once a plate is in the kitchen it's already made.

Only if you ask us to. There's an optional "Text me about my order" checkbox at checkout — it's unchecked by default. Tick it and give a mobile number and we'll text you about that order only: a confirmation, a pickup reminder, and a reply when you check in on arrival. No marketing texts, ever. Message frequency varies by order and message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. Full details are in our SMS Terms.

Yes. Family reunions, church events, corporate lunches, birthdays, holidays — tell us what you need on the Catering page: the date, the headcount, the occasion, and anything special. We come back to you personally with a menu and a number. Catering is invoiced securely through Stripe.

Yes — six-packs bundle six plates into one order and show up in the order section whenever the kitchen is offering them for a given day. Six-packs close earlier than single plates, so grab them ahead. Anything bigger than that is catering.

Facebook is the fastest place. Daily specials, what's left, sell-outs and new dishes go up on facebook.com/seasonedbyp first. The Preorder Calendar on this site always reflects what's actually orderable.

This whole ordering experience — the website, secure online checkout, the preorder calendar, order confirmations and the one-tap arrival check-in — is built and run by StratosDigital.ai on the Victor AI platform: an all-in-one system that gives small businesses a 24/7 storefront and automated operations without hiring a tech team. Want the same for your business?